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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: IT & Internet Vacancy 557 |
| Post:Helpdesk support analyst
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Leicester
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| The announcement text: |
We Require Helpdesk Support Analysts to provide technical first line support to users who are experiencing or are reporting problems with their IT equipment*software. Job function and requirements will include: · Diagnosing problems and initiating remedial actions to comply with SLA standards. · Highlight, escalate and*or resolve when appropriate, serious incidents where a users ability to perform is threatened or impaired. · Accurately log and document all problems dealt with, recording actions taken in resolving the problem whilst ensuring processes*procedures are strictly followed to ensure regulatory compliance. · To ensure effective communication to both users and colleagues at all levels within the department. · Liaison with other technical support units to insure prompt resolution of problems and to insure all relevant information is distributed amongst the respective teams involved. Essential skills to fulfill the job function. Developed customer service skills. Educated to a GCSE level (or equivalent) Grade C or above. Sound technical problem solving skills in Windows 2000, Windows XP, office 2000 and Outlook. 12 to 24 months previous Help Desk experience. Ability to smoothly integrate into, and contribute to a team-working environment. MSB Technology (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
|
| Email: |
927@jobinmanchester.informnow.com
|
| Phone: |
0208 315 9000
|
|
| |
Publication date: 2009-03-20 23:30:38
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